Text messages from Doyenne

Doyenne is a family calendar that keeps track of who is driving which child. It is operated by AAIN LLC, 130 N Gould St Ste R, Sheridan, WY 82801. Questions: hello@getdoyenne.com.

This page explains the one thing Doyenne uses text messages for: telling a parent where a carpool stands. There is no marketing, there are no promotions, and nobody is added to a list.

Who gets a text, and what it says

Doyenne texts two kinds of person, and only ever about an arrangement they are already part of.

• A parent who asked another parent for a place in the car. They hear that the ask arrived, and then whether the driver said yes or no.
• An account holder, about her own children's rides: a reminder before one, and a message when another parent asks her for a place.

These are the kinds of message we send:

• Doyenne: your ask has gone to [driver name] for [event]. Nothing is arranged until she says yes — we'll text you either way. Reply STOP to stop, HELP for help.
• Doyenne: [driver name] has a place for [child name] for [event] on [date and time]. She'll be in touch about where to meet. Reply STOP to stop.
• Doyenne: [driver name] isn't able to take [child name] for [event] on [date and time]. Nothing has been arranged. Reply STOP to stop.
• Doyenne: [parent name] is asking you for a place for [child name] for [event] on [date and time]. Nothing is arranged until you answer. Reply STOP to stop.
• Doyenne reminder: [event] at [time]. You're driving [child name]. Reply STOP to stop.

How you agree to be texted

Nobody is texted unless they typed their own mobile number into Doyenne and ticked a box next to it. The box is never ticked for you, and leaving it alone costs you nothing — everything Doyenne says by text, it also says by email.

If you asked for a place in someone's car

A parent offering spare seats shares a link to the carpool. On that page you enter your child's name, your name, your email and — if you want to — your mobile number. Beside it is this box, unticked:

Text me about this carpool. Message frequency varies, around 2–4 messages for each carpool you ask about. Message and data rates may apply. Reply STOP to stop or HELP for help.

The same form carries a second box, which is not about messaging and is required: a confirmation that you are the child's parent or guardian and are happy for them to travel with that driver.

If you have a Doyenne account

In Settings → Profile you can add your mobile number and tick:

Text me my ride reminders and carpool messages. Message frequency varies with your calendar, typically up to around 20 messages a month. Message and data rates may apply. Reply STOP to stop or HELP for help.

Untick it, or clear the number, and the texts stop. Your reminders carry on by email and browser alert.

How often

Message frequency varies. A parent asking for a place typically gets two to four messages for that carpool and nothing afterwards. An account holder typically gets up to around twenty messages a month, depending on how many rides are on her calendar. There is no recurring broadcast and no newsletter.

Stopping, and getting help

• Reply STOP to any message and Doyenne stops texting that number. We confirm once and then nothing further.
• Reply HELP and we reply with who we are and how to reach us.
• You can also clear your number in Settings, or write to hello@getdoyenne.com.
• Stopping texts never stops the arrangement itself: the driver's answer still reaches you by email.

Message and data rates may apply. Doyenne does not charge for text messages.

Your number

We do not share, sell or provide your mobile phone number or your messaging consent to third parties or affiliates for marketing or promotional purposes. Your number is used to send you the messages described on this page and for nothing else. It is handled by the messaging provider that delivers the text, and by nobody else. The parent you asked for a carpool can see the number you gave, because arranging a carpool means being able to reach each other — that is the point of giving it.

The full detail is in our Privacy Policy, and the terms of using Doyenne, including what it does and does not do about carpooling, are in our Terms of Service.