Deleting your account

You can delete your Doyenne account yourself, at any time, from inside the app. You don't need to ask us, and nothing is held back for a waiting period.

How

1. Sign in and open Settings.
2. Scroll to Leaving and choose Delete my account.
3. Doyenne shows you what will go. Type the words it asks for and confirm.

What is deleted

Everything, immediately: your profile and sign-in, your children and their colors, your drivers, every event Doyenne holds, your calendar connections and the access tokens behind them, your carpools and the requests people made to them, your phone calendar link, and your subscription record.

Backups are overwritten within 30 days. We keep nothing else, and nothing is kept to sell or to train anything on.

What is not deleted

The calendars you connected belong to you and stay as they are — Doyenne only forgets its own copy of them. If you subscribed to Doyenne from your phone's calendar, that subscription simply stops updating; remove it in your phone's calendar settings.

If other families are riding with you

Deleting your account cancels any carpool you have offered. Everyone you had accepted is emailed that the carpool is off before your account goes, so nobody is left waiting at a kerb for a car that isn't coming.

If you are paying

Your subscription is cancelled straight away and you are not charged again. The remainder of the month you have already paid for is not refunded, so you may prefer to cancel in Settings and delete at the end of the month.

If you can't sign in

Write to hello@getdoyenne.com from the address on the account and we will delete it for you. We reply within 30 days and usually the same week.

What we hold and why is set out in the Privacy Policy.